NPGA Partner NPGA Announces Affinity Program Endorsement of P3 Compliance System and Duty to Warn. Learn More

Have questions about P3’s Duty to Warn Program or about propane safety mailings in general? We’re here to help! Review the list of commonly asked questions below to learn more about the P3 Duty to Warn process and why sending an annual safety mailing is critical for all propane marketers.

Frequently Asked Questions

A: Sending an annual safety mailing is an industry best practice that is highly recommended by industry professionals and industry-adjacent entities, like insurance companies. Many propane marketers choose to follow this best practice due to its valuable benefits for customer safety and company protection. If you service jurisdictional accounts, you are required by federal regulations to send an annual safety mailing to your jurisdictional customers every six months.
A: Sending an annual safety mailing will help lower the risk of propane safety hazards, reduce your company’s liability, keep your insurance rates stable, and more!
A: Yes, companies that serve jurisdictional systems are required to send a safety mailing to customers every six months. A jurisdictional system is a propane system that serves multiple dwellings, buildings, or businesses. Click here for more information about what makes a system jurisdictional.
A: Third-party verification uses secure software to correct and standardize customer lists to minimize returns. It also provides sending confirmation for company records. Get more facts about third-party verification here!
A: The industry best practice is to send your Duty to Warn as a stand-alone mailing, instead of including it with other materials like a service invoice or leave-behind door hanger. When you send a stand-alone Duty to Warn, you are reaching customers directly with safety info front and center.
A: Send your Duty to Warn consistently at the same time every year. This will help protect your company, make daily operations easier, and show your customers that you care.


If you don’t see your question answered here or would like to get a free no-obligation quote on your annual Duty to Warn, please contact us here!

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