NPGA Announces Affinity Program Endorsement of P3 Compliance System and Duty to Warn. June is filled with plenty of important days, like Flag Day, Father’s Day, and the first day of summer, but here in the propane industry, June is an exceptionally important month because it is National Propane Safety Month. There’s no better time to remind your customers that safety is your propane company’s number one priority.
Propane marketers take measures every day to maintain compliance and meet safety requirements to keep customers and employees safe. But how can you articulate all that goes into operating the complexities of propane safety to your customers? Use these tips to show your customers what National Propane Safety Month is all about.
3 Tips for 2020 Propane Safety Month
1. Send your annual Duty to Warn.
If you haven’t already sent your annual Duty to Warn safety mailing, get it out to your customers now! Sending an annual safety mailing to customers is a propane industry best practice that helps to protect customers, employees, and companies. This is the first step to communicating to your customers that you are focused on safety.
2. Provide customers with important safety information.
The P3 Duty to Warn Program goes above and beyond standard safety mailing services to provide real value to companies and their customers. Our mailing includes a customized introductory safety letter that summarizes the potential risks of propane and introduced the enclosed PERC scratch-and-sniff brochure. The letter engages the customer and also serves as documentation that you directed them to read the additional safety information. The PERC brochure is a great tool for customers because it provides in-depth information about propane-related safety hazards, including:
- What to do if you smell gas
- What to do if you run out of gas
- Carbon monoxide information and precautions
- Propane gas detector guidelines
- Propane appliance maintenance
3. Train employees to share their expertise with customers.
The safety conversation shouldn’t be a once-a-year thing. Train your employees, like technicians, delivery drivers, and customer service representatives, to share safety tips and general awareness information when they interact with your customers.
Upholding these practices will set your company apart as a proactive and safety-oriented propane provider that prioritizes customer service and safety. Take the first step now. If you haven’t sent your 2020 Duty to Warn annual safety mailing, contact us for a free quote! P3 Duty to Warn handles the entire process for you and offers the most competitive prices.