Promoting a Culture of Safety in the Propane Industry
January 3, 2023
With the new year in full-swing, now is the best time to think about how you, your employees, and your valued customers are using propane safely. At P3 Duty to Warn, we know just how much you care about keeping both your customers and employees safe. After all, your employees count on you to provide a safe working environment, and your customers depend on your employees’ expertise to understand their propane appliances and storage containers. To start the year off with safety as your top priority, learn the top tips to promote a culture of safety at a propane company.
How to Promote Safety at Your Propane Company
Train Employees to Promote Safety to Customers
Safety conversations should happen year-round, no matter the season. In other words, these conversations should take place more often than just during an annual company meeting or onboarding new hires. It’s important to train all employees, including technicians, delivery drivers, and customer service representatives, to share safety tips and general awareness information every time they interact with customers.
Remember to Mail Annual Duty to Warn
You already know propane is a safe and dependable energy option for both residential and commercial property owners. But as a propane marketer, the most important thing you can do for customers is to make sure they are aware of safety guidelines and proper usage techniques. The first step to getting started is sending an annual Duty to Warn safety mailing. You can send your safety mailing in-house or through an expert provider—here’s the answer to which option is better.
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Include a PERC Scratch-and-Sniff Brochure
Customers definitely appreciate a personalized introductory safety letter and a scratch-and-sniff brochure. This helps them more easily identify the scent and familiarize themselves with safety precautions of the eco-friendly fuel. That’s why at P3 Duty to Warn we include brochures produced directly by the Propane Education and Research Council, a leader in propane safety and training . This PERC brochure provides in-depth details about propane-related safety hazards and preventative measures for homeowners.
Stay within Compliance with Codes and Guidelines
When sending important information to a customer base, you should inspect your company’s internal operations and processes. Make sure you are compliant with local and federal OSHA, DOT, and NFPA guidelines. The best thing to do is stay up to date on propane safety requirements, which will reduce risk for your entire organization.
Maintain Records of Your Duty to Warn Mailings
It is inevitable that mishaps can occur in the propane business. Experiencing these happenings at an organization is not uncommon. If this happens within your business, you should have proof you have been sending Duty to Warn mailings each year to significantly reduce your liability. Many propane companies find it helpful that P3 Duty to Warn keeps records on file for years when it comes to when and where propane safety mailings were sent.
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Stay in Propane Compliance with P3 Duty to Warn
Hopefully, these tips give you some direction in keeping customers and employees safe year-round. At P3 Duty to Warn, we are dedicated to helping companies stay in compliance. Get in touch today to see how P3 Duty to Warn can help your business stay safe.