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Best Practices of Duty to Warn Safety Mailing

Propane marketers are obligated to provide their customers with safety information. After all, you are the professionals they have chosen to trust with their family’s comfort and safety! Are you exercising due diligence to uphold this responsibility?

Duty to Warn Safety Mailing Checklist

Some safety mailing processes offer more benefits to the customer and the company than others. Use this checklist as a guide to make sure that your annual safety mailing program is as efficient and effective as possible.

  1. Send your Duty to Warn once a year
    It is best practice for propane companies to send safety information to their customers once a year. This is the best way to meet your obligation and minimize risk for liability.
  2. Provide PERC safety brochures
    The Propane Education & Research Council scratch-and-sniff safety brochure is specifically designed to communicate essential propane safety tips and procedures to propane customers. Armed with tangible steps to follow in the event of a propane-related emergency, your customers are much safer.
  3. Send Duty to Warn without other marketing
    It is important to send your annual Duty to Warn on its own, rather than including it with other customer communications, like billing receipts. Doing so ensures that the safety information is the main message.
  4. Keep safety mailing records
    Keeping records of your Duty to Warn mailings is critical to protect your company. This provides direct evidence that your mailing was sent.
  5. Get legal and insurance approval
    Following the above steps is the best way to meet requirements from your legal counsel or insurance provider.

Check All the Boxes with P3 Duty to Warn

  1. P3 Duty to Warn provides a seamless process and will remind you each year when it is time to send your mailing again.
  2. P3 Duty to Warn has a supply of PERC scratch-and-sniff brochures that will be automatically included in your safety mailing.
  3. P3 Duty to Warn safety mailings are sent independently, including a customized introductory letter branded with your company’s logo.
  4. P3 Duty to Warn automatically provides third-party verification after your mailing has been sent. We use a secure SFTP service that utilizes an extra layer of encryption to keep your customer list confidential.
  5. P3 Duty to Warn has received support from insurers and legal counsel across the country. 

If you have questions about the P3 Duty to Warn process or would like to request a free no-obligation quote, contact us here!