Show Propane Customers That Safety Is Your Top Priority
February 1, 2022
When you run a propane business, promoting a culture of safety within your company is essential. Your employees count on you to maintain a safe working environment and your customers rely on you to feel safe about their propane storage containers and appliances. Are you hitting all the marks to show them that safety is your top priority? Use this checklist to see how your company stacks up.
1. Do you send a Duty to Warn safety mailing to your customers every year?
Homes and businesses across the country use propane because it is efficient, affordable, and safe. However, it is important that propane marketers like you make customers aware of safety guidelines and proper usage techniques. How can your company get started promoting a culture of safety in the propane industry? Make sure you are sending an annual Duty to Warn safety mailing.
2. Does your safety mailing include the PERC scratch-and-sniff brochure?
Including the PERC scratch-and-sniff safety brochure with your annual safety mailing letter is an extra touch that gives your customers in-depth details about propane-related safety hazards and preventative measures. Plus, it provides a scratch-and-sniff sample of exactly what propane smells like, giving customers a clear-cut example of what to watch out for.
3. Do you keep a record of the safety mailing you send out each year?
In the event of litigation, it’s important to have documentation for each of your yearly safety mailings to reduce liability. Many propane marketers find it helpful that P3 Duty to Warn keeps records on file for years regarding when and where propane safety mailings were sent. We also provide an annual third-party verification certificate to acknowledge that your mailing went out to your customers.
4. Are you compliant with codes and guidelines?
After sending important information to your customer base, inspect your company’s internal operations and processes. Are you compliant with local and federal OSHA, DOT, and NFPA guidelines? Staying up to date on propane safety requirements will reduce risk for your entire organization.
5. Are your employees trained to communicate safety to customers?
Safety conversations should not be limited to your annual company meeting or onboarding new hires. Train your employees, including technicians, delivery drivers, and customer service representatives, to share safety tips and general awareness information every time they interact with your customers.
Promote a Culture of Safety with P3 Duty to Warn
P3 Duty to Warn helps propane marketers across the country promote a culture of safety within their operations and customer communications 24/7/365. Connect with us to learn more about our turnkey process and competitive pricing for safety mailing services today.